Before starting
Align the screening package with the role and hiring policy.
Define required checks
Assign a decision owner
Confirm candidate communication
Set access roles
Choose retention expectations
During verification
Monitor the quality of the process, not only speed.
Track pending information
Review source notes
Protect document access
Escalate due-date risks
Keep employer records distinct
At closure
Confirm QC completion, review discrepancies, communicate fairly, and retain only what the agreed policy requires.
Policy and package checklist
Create a role matrix before opening cases. For each role group, identify the purpose, core checks, conditional checks, record depth, decision owner and candidate communication.
Review the matrix periodically and when roles, access levels or hiring locations change. A package should be explainable, not a collection of every check available.
Document role relevance.
Confirm consent and notice process.
Define included records and jurisdictions.
Assign access and escalation owners.
Set retention and correction routes.
Candidate intake checklist
Before accepting an intake, verify required identity and contact fields, complete employment and education records, full addresses, readable files and any scope-specific identifiers.
Return incomplete information with a precise reason. Do not let operations guess missing dates or copy information from an unrelated record.
Operations and ageing checklist
Monitor each check rather than only the case summary. Review unassigned work, pending reasons, last action, next action and due-date risk. Escalation should target the actual dependency.
Keep candidate, client, operations, vendor and quality-control responsibilities distinct so access and accountability remain clear.
No check remains without an owner.
Every pending state has a reason and next action.
Evidence belongs to the correct candidate and check.
Scope changes and additional charges are approved.
Completed vendor work moves through quality review.
Report and closure checklist
Confirm that the released report identifies scope, source or method, relevant findings, limitations, version and release date. Verify that pending items are not presented as completed.
After HR review, record the employer decision in the appropriate system, communicate through the approved process and retain or remove information according to policy.
