For candidates
Candidate Privacy and Verification Guide
Understand what information may be requested, how it supports a verification, and how to respond safely.
Last updated: 11 August 2026
Before you provide information
Confirm who requested the background verification, why it is required, which checks are included, and that you are using the intended secure intake link. Do not share documents through an unexpected or unverified channel.
Information requested from candidates
The intake may request identity, contact, address, education, employment, and supporting-document information relevant to the checks selected by the employer/client.
- Complete only the fields relevant to your case
- Provide accurate information and explain uncertainty
- Upload readable, relevant documents
- Avoid including unrelated personal information
How verification information is used
Candidate-provided information is linked to the relevant case and check. Authorised operations or assigned verification providers use the required details to contact permitted sources, compare responses, record findings, and support quality review.
Clarifications and corrections
If information is missing or a finding requires clarification, the appropriate participant may request additional context. A clarification request is not automatically a negative outcome. Provide relevant information through the authorised process.
Employer responsibility
ZenNextVerify records verification outcomes; the employer/client remains responsible for its hiring decision, communication, fairness review, and any applicable legal obligations.
Questions or requests?
Contact our team for guidance on privacy, corrections or use of the service. For a case-specific request, ask for the authorised secure channel; your identity or authority may need to be confirmed. Use the business emails for general enquiries, not for sending sensitive records.
Business emails
Call us
For general enquiries only. Share candidate documents through your authorised secure intake, not these public contact channels. Never share passwords or OTPs.